The European Parliament has today adopted by an overwhelming majority a new directive on the so-called Right to Repair, which will bring significant changes for manufacturers and consumers.
This directive aims to improve the reparability of products, extend the lifespan of consumer goods and thus contribute to reducing waste. Manufacturers are now faced with the challenge of adapting their products and business models accordingly.
Key points of the directive
Information obligation of manufacturers
Manufacturers are obliged to repair common household products such as washing machines, hoovers and smartphones etc. even after the statutory warranty has expired. These repairs must be offered at reasonable prices and within reasonable time frames. In addition, during the warranty period, a repair must extend the liability period by a further year, which is an additional incentive for consumers to favour repairs over new purchases.
Accessibility of repair information and spare parts
Consumers and independent repairers should have better access to necessary repair information, spare parts and tools. Manufacturers must not create technical, contractual or software-based barriers that make it difficult to repair devices.
Support through online platforms
A European online platform with national offshoots will be set up to make it easier for consumers to find local repair service providers and suppliers of refurbished devices. These platforms will also help to make information on repair conditions and services transparent and comparable.
You can find the EU Parliament's press release here.
Implications for manufacturers
Adaptation of product design
Manufacturers need to rethink their product design to maximise reparability. This may require design changes to facilitate access to repairable parts and extend the useful life of products.
Pricing and availability of spare parts
Manufacturers are expected to offer spare parts at fair prices and keep them available for a reasonable period of time after production has ceased. The cost structure and logistics of providing these parts will play a significant role.
Legal and economic considerations
Conclusion
For manufacturers, the new directive means that they will need to review their approaches to product development and customer support. Contact us to find out more about our services and how we can help you meet these regulatory challenges.
